Terms of service

TERMS OF SERVICE

TERMS OF SERVICE

Welcome to Guftagoo. The terms “we”, “us” and “our” refer to Guftagoo.

Guftagoo operates this store and website, including all related information, content, features, tools, products and services, to provide you, the customer, with a curated shopping experience (the “Services”). Guftagoo is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein, describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranties, returns and refunds, and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or our Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority applicable to you and that you have the authority to enter into these Terms.

To use the Services, including accessing or browsing our online store or purchasing any products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information.

You represent and warrant that all information you provide to us is accurate, current and complete and that you have the necessary rights to provide such information.

You are responsible for maintaining the security of any account credentials associated with your use of the Services and for activities carried out through your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to ensure that the descriptions, images and representations of our products on the website are accurate.

However, colours, appearance and other visual characteristics may vary depending on your device, screen and settings.

Product descriptions, specifications, pricing and availability may be changed or updated from time to time without notice.

We reserve the right to discontinue a product or limit the quantity of products available for purchase at our discretion.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase the product or products in your order.

Guftagoo reserves the right to accept or decline an order at its discretion. Your order is accepted only when Guftagoo confirms acceptance of the order.

Payment must be received and processed before an order is accepted.

Please review your order carefully before submitting it. Once an order has been accepted, cancellation requests may not always be possible.

If we do not accept, modify or cancel an order, we will attempt to notify you using the email address, billing address or telephone number provided when the order was placed.

Your purchases are subject to our Returns & Refunds Policy.

You represent and warrant that your purchases are for personal or household use and are not being purchased for unauthorised commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotional offers are subject to change without notice.

The price charged for a product will be the price displayed at the time the order is placed and will be reflected in your order confirmation.

Unless otherwise stated, prices are inclusive of applicable taxes and charges.

You agree to provide current, complete and accurate billing, payment and contact information for all purchases made through our store.

You are responsible for ensuring that the payment method used for a purchase is authorised and valid.

SECTION 5 - SHIPPING AND DELIVERY

Delivery timelines provided on our website are estimates and are not guaranteed.

We are not responsible for delays caused by shipping carriers, customs processing, incorrect delivery information provided by the customer, or circumstances beyond our reasonable control.

Once an order has been handed over to the shipping carrier, delivery is subject to the carrier's processes and timelines.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including but not limited to our trademarks, brand identity, text, images, graphics, product designs, illustrations, videos, audio, content and the design and arrangement of the website, are owned by Guftagoo, its affiliates or licensors, as applicable, and are protected by applicable Indian and international intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only.

You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, transmit or commercially exploit any material available through the Services without our prior written permission.

Nothing in these Terms grants you any licence or other rights in relation to any patent, trademark, copyright or other intellectual property belonging to Guftagoo, Shopify or any third party, except where expressly stated.

All rights not expressly granted to you are reserved by Guftagoo.

Guftagoo, Udaan, and the associated names, logos, product names, designs and slogans are trademarks or brand assets of Guftagoo or their respective owners, as applicable. You may not use them without prior written permission.

Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools or services as part of the Services.

We do not monitor or control these third-party tools and do not necessarily endorse them.

Any use of optional third-party tools is at your own discretion and risk. You should review the applicable terms and policies of the relevant third-party provider before using such tools.

We may introduce new features, tools or resources through the Services from time to time. Such features will also be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, platforms or services operated by third parties.

We are not responsible for examining or evaluating the content, accuracy, privacy practices or security of third-party websites or services.

If you choose to access a third-party website or service, you do so at your own risk.

Any complaints, claims or concerns relating to third-party products or services should be directed to the relevant third party.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Guftagoo is powered by Shopify, which enables us to provide the Services to you.

However, purchases made through our store are transactions between you and Guftagoo.

Shopify is not responsible for the products, services, fulfilment or transactions between you and Guftagoo.

By using the Services, you acknowledge that Shopify and its affiliates are not responsible for claims, damages or liabilities arising from or relating to your purchases or transactions with Guftagoo, except where otherwise required by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information collected through the Services is handled in accordance with our Privacy Policy.

By using the Services, you acknowledge that you have read and understood our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information relating to your use of the Services. Please refer to our Privacy Policy and Shopify's applicable privacy policies for further information.

SECTION 11 - FEEDBACK

If you submit, upload, post, email or otherwise provide us with ideas, suggestions, reviews, feedback, proposals, plans or other content (“Feedback”), you grant us a non-exclusive, worldwide, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback for purposes related to operating, improving and promoting the Services.

You represent that you have the necessary rights to provide such Feedback and that it does not violate the rights of any third party or applicable law.

We may, but are not required to, monitor, edit or remove Feedback that we reasonably determine to be unlawful, offensive, defamatory, obscene, infringing or otherwise inappropriate.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally, information on the Services may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery times or availability.

We reserve the right to correct such errors or inaccuracies and to update information or cancel an order where necessary.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes.

You must not:

• use the Services for any unlawful or malicious purpose;
• violate any applicable law or regulation;
• infringe the intellectual property rights of Guftagoo or any third party;
• harass, abuse, threaten, defame or harm another person;
• submit false or misleading information;
• transmit viruses, malware or other harmful code;
• reproduce, duplicate, copy, extract, sell or commercially exploit any portion of the Services without permission;
• collect or track personal information belonging to others without authorisation;
• engage in spam, phishing or other fraudulent activity;
• impersonate another person or entity; or
• interfere with the security, operation or proper functioning of the Services.

We reserve the right to suspend or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 - AGENTS AND AUTOMATED ACCESS

You may not use automated systems, software agents, bots or similar technologies to access, scrape, extract or interact with the Services in a manner that interferes with the operation of the website or circumvents technical or security measures.

We may restrict or block automated access where necessary to protect the Services, our users or our intellectual property.

SECTION 15 - TERMINATION

We may suspend or terminate your access to the Services where we reasonably believe that you have violated these Terms or where termination is otherwise permitted by applicable law.

Any provisions that by their nature should continue after termination, including provisions relating to intellectual property, liability, indemnification, governing law and privacy, will continue to apply.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information presented through the Services is provided for general informational purposes.

While we make reasonable efforts to ensure that information is accurate and up to date, we do not guarantee that all information will always be complete, accurate, current or error-free.

To the fullest extent permitted by applicable law, the Services and products are provided on an “as is” and “as available” basis, without warranties or conditions except where expressly provided or required by applicable law.

Nothing in these Terms excludes or limits any warranty, right or remedy that cannot lawfully be excluded or limited under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Guftagoo and its partners, directors, officers, employees, affiliates, agents, contractors, licensors and service providers will not be liable for indirect, incidental, special or consequential losses arising from your use of the Services or products purchased through the Services.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Guftagoo and its affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from claims, losses, damages and reasonable costs arising from:

1. your breach of these Terms;
2. your violation of applicable law or the rights of a third party; or
3. your misuse of the Services.

SECTION 19 - PRODUCT PURPOSE

The Udaan Conversation Deck is designed to facilitate meaningful conversations and is intended for educational, personal and entertainment purposes.

It is not a substitute for professional mental health advice, therapy, counselling, diagnosis or treatment.

SECTION 20 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforced to the fullest extent permitted by applicable law and the remaining provisions will continue in full force and effect.

SECTION 21 - WAIVER; ENTIRE AGREEMENT

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with the policies referenced herein, constitute the entire agreement between you and Guftagoo concerning your use of the Services and supersede any prior agreements or communications relating to the Services.

SECTION 22 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

Guftagoo may assign or transfer its rights and obligations under these Terms where permitted by applicable law.

SECTION 23 - GOVERNING LAW

These Terms of Service shall be governed by and construed in accordance with the laws of India.

Any disputes arising in connection with these Terms or the Services shall be subject to the exclusive jurisdiction of the courts in Gurugram, Haryana, to the extent permitted by applicable law.

SECTION 24 - CHANGES TO THESE TERMS

We may update or modify these Terms of Service from time to time.

The most current version will be posted on our website, together with the date of the latest update where applicable.

Your continued use of the Services following the publication of updated Terms constitutes acceptance of those changes, to the extent permitted by applicable law.

SECTION 25 - CONTACT INFORMATION

If you have any questions about these Terms of Service, please contact us at:

Trading Name: Guftagoo
Email: sid@sidlabs.in
Business Address: D55, 2nd Floor, South City 2, Sector 49, Gurugram, Haryana 122018, India
Business Phone: +91 9810418573
Business Registration: Proprietorship - Siddharth Iyer Varma
GST Number: N/A